Myhiir
24-hour return window | Refund processed within 4–6 working days after approval.
Return Window (24 Hours)
- Customers can request a return within 24 hours of delivery.
- Requests made after 24 hours will not be accepted.
Eligibility for Return
Returns are accepted only in the following cases:
- Product is damaged or defective
- Wrong product delivered
- Product not as described
Return Conditions
To qualify for a return:
- Product must be unused, unworn, and undamaged
- All tags, labels, and original packaging must be intact
- Unboxing video is mandatory for damage claims
- Return request must be raised within the 24-hour window
Non-Returnable Items
- Used or worn jewellery
- Customized or made-to-order items
- Certain handcrafted/artificial jewellery items (if specified)
- International orders
Return Process
- Email us at support@myhiir.com within 24 hours of delivery
- Share:
-
- Order details
- Clear images/videos (mandatory for damaged/wrong product)
- Once approved, reverse pickup will be arranged or customer may be asked to ship the product
Refund Policy (4–6 Working Days)
- Once the returned product is received and inspected, refund will be processed within 4–6 working days
- Refund will be issued as:
- Store credit / gift card, OR
- Original payment method (if applicable)
Deductions (If Applicable)
- Shipping charges (forward & reverse) may be deducted
- Payment gateway charges (if any) may be deducted
Replacement (Priority)
- In case of damaged or incorrect product, replacement will be offered first (subject to availability)
Important Notes
- Requests after 24 hours will not be entertained
- Incomplete returns (missing items in set) will not be accepted
- Product must be returned in original packaging, else deductions may apply
Contact Details
For any return/refund queries:
- 📧 Email: support@myhiir.com
- 🌐 Website: www.myhiir.com
- 📍 Address: Sector 69, Gurugram, Haryana – 122101